These Terms of Use govern access to and use of the Prince Albert online casino and betting service. By registering an account or otherwise using the platform, you confirm that you have read, understood, and agree to be bound by these terms in their entirety. If you do not agree with these Terms of Use, you must not use the service.
The company reserves the right to amend these Terms of Use at any time. Continued use of the service after updated terms are published constitutes acceptance of those changes. It is the responsibility of the user to review this document periodically.
1. Eligibility and Account Requirements
1.1 Age Requirement
You must be at least 19 years of age to register and use the Prince Albert service. This minimum age applies across most Canadian provinces and territories. Where a higher minimum age is prescribed by applicable provincial law, that higher age applies. The company may request documentary proof of age at any time and may suspend access pending verification if such proof is not provided.
1.2 Geographic Eligibility
The service is available only to individuals located in jurisdictions where online casino and betting activity is permitted under applicable law. It is the sole responsibility of the user to determine whether use of the service is lawful in the province or territory of residence. Accessing the service from a jurisdiction where it is not authorized constitutes a breach of these Terms of Use.
1.3 One Account Per Person
Each individual may hold only one registered account. Duplicate accounts are prohibited. The company may close any additional accounts identified as belonging to the same individual and may void any activity conducted through those accounts.
1.4 Account Accuracy
You are required to provide accurate, complete, and current information at the time of registration and to update that information promptly if it changes. Providing false, inaccurate, or misleading information is grounds for immediate account suspension or closure.
2. Account Access and Security
2.1 Credentials
You are responsible for maintaining the confidentiality of your login credentials. You must not share your username or password with any other person. Any activity conducted through your account is deemed to be your responsibility unless and until you have notified the company of unauthorized access without undue delay.
2.2 Unauthorized Access
If you suspect that your account has been accessed without your authorization, you must contact Prince Albert support immediately. Upon receiving such notification, reasonable steps will be taken to secure the account.
2.3 Account Suspension
The company may suspend or restrict access to an account where there is reasonable suspicion of a breach of these Terms of Use, fraudulent activity, identity concerns, or where such action is required by applicable law or regulatory obligation. The account holder will be notified of a suspension where permitted by law.
3. Prohibited Conduct
The following conduct is prohibited when using the Prince Albert service:
- Using the service for any unlawful purpose or in violation of applicable Canadian federal or provincial law.
- Attempting to circumvent geographic restrictions, age verification, or identity checks through any technical or other means.
- Using automated tools, bots, scripts, or other software to interact with the service in a manner not authorized by the company.
- Engaging in collusion, fraud, or any activity intended to manipulate outcomes or exploit system errors.
- Opening or operating an account on behalf of another person.
- Conducting any activity that interferes with the integrity, security, or normal operation of the service.
The company reserves the right to close accounts, void activity, and withhold funds where prohibited conduct is identified.
4. Responsible Gambling
Prince Albert supports the use of responsible gambling tools. Users may request the following account controls at any time:
Account Controls Available
Control Type - Description
Deposit Limit - Restricts the maximum amount that may be deposited within a defined period
Session Limit - Restricts the duration of a single session
Self-Exclusion - Temporarily or permanently suspends access to the account
Reality Check - Provides periodic notifications during active sessions
Requests for self-exclusion or reductions of limits take effect promptly. Requests to increase limits or to lift exclusions are subject to a mandatory cooling-off period before taking effect. If you are concerned about your gambling behaviour, you are encouraged to contact a recognized support organization or to use the account controls available through the service.
5. Account Closure
5.1 Closure by User
You may request closure of your account at any time by contacting Prince Albert support. Any eligible balance remaining at the time of closure will be returned in accordance with the applicable withdrawal procedures, subject to identity verification requirements.
5.2 Closure by Prince Albert
The company may close an account with or without prior notice where:
- You have breached these Terms of Use.
- Continued operation of the account would conflict with applicable law or regulatory requirements.
- Fraudulent, abusive, or harmful activity has been identified.
- The account has been inactive for an extended period in accordance with the dormant account policy.
6. Intellectual Property
All content, software, trademarks, and materials made available through the Prince Albert service are the property of the company or its licensors. You are granted a limited, non-exclusive, non-transferable right to access and use the service for personal, non-commercial purposes only. You may not copy, reproduce, distribute, modify, or create derivative works from any part of the service without prior written authorization.
7. Limitation of Liability
To the extent permitted by applicable law, the liability of the company to you in connection with the service is limited to direct losses arising from proven negligence or breach of these Terms of Use. The company is not liable for indirect, consequential, or incidental losses, including loss of data, loss of opportunity, or losses arising from failure to comply with these terms.
The service is provided on an as-available basis. The company does not guarantee uninterrupted access and accepts no liability for temporary unavailability due to maintenance, technical issues, or circumstances beyond reasonable control.
8. Governing Law and Disputes
These Terms of Use are governed by the laws applicable in the relevant Canadian province or territory in which you are located when using the service. Any dispute arising from your use of the Prince Albert service should first be directed to the support team. If the matter is not resolved through that process, you may escalate the complaint in accordance with the procedures established by the applicable provincial gaming regulator.
The company will cooperate with any regulatory inquiry or complaint process initiated through the appropriate provincial authority.
9. Contact
If you have questions regarding these Terms of Use or wish to raise a concern, you may contact Prince Albert through the support channels listed on the official website. Include your registered account details and a clear description of your query to enable an efficient response.